crikej Responsible Gaming

1 Age Restriction & Verification

crikej operates exclusively as an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any form of gambling or betting activity on crikej.net. This policy is non-negotiable and is enforced rigorously at every stage of the account lifecycle.

1.1 Age Verification at Registration

During the registration process, all players are required to confirm that they are 18 years of age or older. This declaration is a binding condition of using the crikej platform. Providing false information about your age constitutes a material breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any balance held.

1.2 KYC Age Verification

Before processing your first withdrawal, crikej requires identity verification through our Know Your Customer (KYC) process. You must submit a copy of a valid Bangladesh National Identity Card (NID) or passport clearly showing your date of birth. If verification reveals that a player is under 18, the account will be closed immediately, all deposits will be returned in full, and any winnings will be voided.

1.3 Protecting Minors

If you share a device with younger family members, we strongly recommend using device-level parental controls or browser-based filtering software to prevent minors from accessing gambling websites. crikej cannot be held responsible for access by minors on a device owned by or belonging to an adult account holder. Keep your login credentials private and log out of your crikej account when your device is not in your sole possession.

2 Recognising Problem Gambling

For the vast majority of players, gambling is a recreational activity enjoyed within personal limits. However, for some individuals gambling can develop into a problem that affects finances, relationships, and mental health. Recognising the early warning signs is critical to getting back in control before the situation escalates.

crikej encourages every player to check in with themselves regularly. If you identify with any of the warning signs listed below, we urge you to use the safety tools described later on this page or contact our support team directly.

If you answered yes to two or more of these questions, your gambling may have moved beyond recreational enjoyment. Please read the sections below on deposit limits, time-outs, and self-exclusion, and consider reaching out to [email protected] for confidential guidance.

3 Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit on your crikej account. A deposit limit restricts the maximum amount you can add to your account balance in Bangladeshi Taka (৳) within a defined time period.

3.1 Available Limit Periods

• Daily limit: Caps the total amount you can deposit within any 24-hour period (midnight to midnight, Bangladesh Standard Time).
• Weekly limit: Caps your total deposits across any rolling 7-day window.
• Monthly limit: Caps your total deposits across any rolling 30-day window.

3.2 How to Set or Change a Limit

Deposit limits can be set, lowered, or raised from the Responsible Gaming section of your account settings. When you lower a deposit limit, the change takes effect immediately — we will not allow you to deposit beyond the new lower threshold from that moment. When you raise a deposit limit, the change is subject to a mandatory 24-hour cooling-off period before it comes into force. This delay exists specifically to protect you from making impulsive decisions during a losing session.

3.3 Recommended Starting Limits

If you are new to crikej, we recommend setting a conservative deposit limit from the outset — one that reflects only the discretionary entertainment budget you can genuinely afford to lose. A practical approach is to treat your gambling budget the same way you would treat spending on any other form of entertainment, such as dining out or attending a sporting event.

4 Time-Out & Cooling-Off Periods

A time-out is a short-term break from gambling that you can activate on your crikej account whenever you feel you need to step away. Unlike full self-exclusion, a time-out is temporary and is designed to give you space to reflect without making a permanent commitment.

4.1 Available Time-Out Durations

• 24-hour time-out: Your account is locked for one full day. Suitable for situations where you feel you have been playing for too long in a single session.
• 48-hour time-out: A two-day break, giving you a weekend away from the platform.
• 7-day time-out: A full week's cooling-off period, recommended if you notice yourself thinking about gambling more than usual.

4.2 What Happens During a Time-Out

During an active time-out period, you will be unable to log in to your crikej account. Any pending bets placed before the time-out was activated will be settled normally in accordance with standard rules. Your account balance is fully preserved throughout the time-out period and will be available to you when the break ends.

You will not receive any promotional emails or bonus notifications from crikej during your time-out. We will only contact you if there is an urgent account security or verification matter that requires your attention.

4.3 Activating a Time-Out

You can activate a time-out instantly from the Responsible Gaming section of your crikej account dashboard. Alternatively, contact [email protected] and a member of our team will activate it on your behalf within 30 minutes, at any hour of the day. Time-outs cannot be cancelled early once set — this is intentional and is designed to ensure the break serves its purpose.

5 Self-Exclusion

Self-exclusion is a formal, binding request to be excluded from the crikej platform for an extended period. It is the strongest responsible gaming tool available on crikej and is intended for players who feel that their gambling has become — or is at serious risk of becoming — a problem.

5.1 Available Self-Exclusion Periods

• 30 days
• 90 days
• 6 months
• 1 year
• Permanent exclusion (account closed indefinitely)

5.2 What Self-Exclusion Means

Once a self-exclusion is active, your crikej account is locked and you will be unable to log in, make deposits, place bets, or access any gaming feature for the full duration of the exclusion period. Any bonus offers or promotional communications will be suspended immediately. You will not receive marketing emails during the exclusion period.

Any balance remaining in your account at the time of self-exclusion can be withdrawn. Contact [email protected] to initiate a withdrawal while your account is under self-exclusion — we will process it promptly.

5.3 Requesting Self-Exclusion

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require. Our team will process the exclusion within 24 hours of receiving your request and will send you a confirmation once it is active. Self-exclusion can also be activated directly through the Responsible Gaming section of your account settings.

5.4 Returning After Self-Exclusion

For exclusions with a defined end date (30 days, 90 days, 6 months, 1 year), your account will not be automatically reactivated when the period ends. You must contact [email protected] and explicitly request reactivation. Our team will conduct a welfare check before reinstating access to confirm that you are returning to gambling in a controlled and informed manner. For permanent exclusions, reactivation is not available.

6 Player Safety Tools

Beyond deposit limits, time-outs, and self-exclusion, crikej provides a range of additional player safety tools designed to keep you informed and in control of your gambling activity at all times.

7 Support & External Resources

If you feel that gambling has become a problem in your life, reaching out for help is the right thing to do — and it takes courage. crikej's support team is available 24 hours a day, 7 days a week, to listen without judgement and to help you activate the tools that are right for your situation.

7.1 Contacting crikej Support

Email our responsible gaming team directly at [email protected] with the subject line "Responsible Gaming Help". We respond to all responsible gaming requests within 2 hours, day or night, Bangladesh Standard Time (BST, UTC+6). You do not need to provide a detailed explanation — simply tell us you need help and we will guide you through the available options.

7.2 What Our Support Team Can Do

• Activate a deposit limit, time-out, or self-exclusion on your behalf within 30 minutes.
• Provide a full statement of your account activity to help you understand your gambling patterns.
• Process a withdrawal of your remaining balance during a self-exclusion period.
• Discuss your situation confidentially and direct you to appropriate external resources.
• Permanently close your account if you decide that is the right course of action.

7.3 Guidance for Friends and Family

If you are concerned about a family member or friend who you believe may have a gambling problem, you can contact crikej on their behalf at [email protected]. While we are bound by privacy obligations and cannot share account-specific details, we can provide general guidance on how to approach the conversation and what support options are available.

8 Our Commitment to Safe Play

Responsible gaming is not a checkbox for crikej — it is a core part of how we run our platform and how we think about our relationship with every player in Bangladesh. We are committed to providing a gaming environment that is genuinely safe, transparent, and respectful of the wellbeing of the people who use it.

We invest in responsible gaming technology, staff training, and proactive player monitoring because we believe that a sustainable, trustworthy platform is built on the foundation of player welfare — not just on the number of games offered or the size of bonuses. A player who gambles within their means, enjoys the experience, and feels supported by crikej is far more valuable to us than a player who is encouraged to spend beyond their limits.

8.1 Staff Training

All crikej customer support staff receive regular training on responsible gambling practices, problem gambling recognition, and the safe and effective use of our player safety tools. Every member of our support team is equipped to handle responsible gaming requests with care, discretion, and urgency.

8.2 Ongoing Platform Monitoring

crikej's systems continuously analyse player behaviour to identify patterns that may indicate a gambling problem — including sudden increases in deposit frequency, extended unbroken play sessions, repeated bonus abuse patterns, and large rapid-fire wagers following a significant loss. When a concern is flagged, our responsible gaming team reviews the account and, where appropriate, reaches out proactively to offer support.

8.3 Responsible Advertising

crikej does not target advertising at individuals who have self-excluded or requested marketing opt-out. We do not use language in our promotions that encourages players to gamble more than they intend to, to view gambling as a source of income, or to chase losses. All promotional content is reviewed against our responsible gaming standards before publication.

If you have feedback on how crikej can improve its responsible gaming practices, we genuinely want to hear from you. Email us at [email protected] — your input helps us build a better, safer platform for every player across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.