crikej Privacy Policy

1 Data We Collect

When you interact with crikej — whether by registering an account, making a deposit, placing a bet, or contacting customer support — we collect certain categories of personal data. This section describes each category clearly so you always know exactly what information crikej holds about you.

1.1 Account Registration Data

When you create a crikej account, we collect your full legal name, date of birth, Bangladesh mobile phone number, email address, and the username and password you choose. This information is required to create and manage your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data

Before processing withdrawal requests, crikej requires identity verification under our Know Your Customer (KYC) obligations. We collect copies of government-issued identity documents — specifically your Bangladesh National Identity Card (NID) or passport — and where applicable, proof of ownership of the payment method used for deposits. These documents are used solely for identity verification and fraud prevention purposes.

1.3 Financial Transaction Data

We record all deposit and withdrawal transactions associated with your account. This includes transaction amounts in Bangladeshi Taka (৳), timestamps, transaction reference numbers, and the masked identifier of the payment method used (for example, the last four digits of a mobile wallet number registered with bKash, Nagad, Rocket, or Upay). We do not store your full wallet PIN or password at any point.

1.4 Gameplay & Betting Data

We maintain a record of all bets placed, games played, wagers settled, and bonus activity associated with your crikej account. This data is used to administer your account balance accurately, resolve disputes, detect unusual activity, and improve the games and features we offer.

1.5 Technical & Device Data

When you access crikej, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, session duration, and pages visited. This data helps us maintain platform security, diagnose technical issues, and understand how players use the site.

1.6 Communications Data

If you contact crikej support via email or live chat, we retain a record of that correspondence — including the content of your messages, the date and time, and any attachments you provide. This is used to resolve your query and to improve our support processes.

2 How We Use Your Data

crikej uses the personal data we collect for specific, legitimate purposes directly related to operating a safe and reliable online gaming platform for players in Bangladesh. We do not use your data for any purpose that goes beyond what is described in this Privacy Policy.

2.1 Marketing Communications

crikej will only send you promotional emails or SMS messages if you have explicitly opted in to receive them during registration or through your account settings. You can withdraw this consent at any time by updating your communication preferences in your account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform or receive transactional communications about your account.

2.2 Automated Decision-Making

crikej uses automated systems to detect fraudulent activity, bonus abuse, and responsible gaming concerns. These systems may flag your account for manual review or temporary restriction. Where an automated decision materially affects your account (such as a withdrawal delay), you have the right to request human review of that decision by contacting [email protected].

3 Data Sharing & Third Parties

crikej does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle it in accordance with applicable data protection standards.

3.1 Payment Processors

To process deposits and withdrawals in Bangladeshi Taka (৳), crikej works with payment service providers including bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction, the relevant payment provider receives only the data necessary to complete that transaction — typically your registered mobile number and the transaction amount. Each provider operates under its own privacy policy and security framework.

3.2 Game Studios

Games on the crikej platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive a session token and anonymised player identifier to initialise a game session. They do not receive your name, contact details, payment data, or identity documents.

3.3 Analytics Providers

crikej uses analytics tools to understand how players navigate the platform and to improve user experience. Data shared with analytics providers is aggregated and anonymised wherever possible. No personally identifiable information is shared with analytics providers for advertising purposes.

3.4 Legal & Regulatory Disclosure

crikej may be required to disclose your personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where we are legally compelled to do so. Such disclosures are made only to the minimum extent required by law. Where permitted, we will notify you of any such disclosure.

4 Cookies & Tracking Technologies

crikej uses cookies and similar technologies to keep the platform functioning correctly, remember your preferences, and gather anonymised usage statistics. This section explains the types of cookies we use and how you can manage them.

4.1 Essential Cookies

These cookies are strictly necessary for the crikej platform to function. They maintain your login session, store your language preferences, and ensure that your account balance and bet history load correctly. You cannot opt out of essential cookies while continuing to use the platform, as doing so would prevent core functionality from working.

4.2 Analytics Cookies

crikej uses analytics cookies to understand aggregate user behaviour on the platform — for example, which game categories attract the most engagement, or where players tend to drop off during the registration process. This data is processed at an anonymised level and is not linked back to your individual account.

4.3 Preference Cookies

Preference cookies remember choices you have made on the crikej platform, such as your preferred game view layout or notification settings. These cookies improve your experience by reducing the need to re-enter your preferences on each visit.

4.4 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or settings menus. Please be aware that blocking essential cookies will impair your ability to use crikej. Detailed instructions for managing cookies in Chrome, Firefox, Safari, and Edge are available in each browser's official help documentation.

5 Data Retention & Storage

crikej retains your personal data for as long as your account remains active and for the minimum period required by applicable anti-money-laundering (AML) and financial record-keeping obligations. The following retention schedule applies:

• Account registration data: Retained for the lifetime of your active account plus a minimum of 5 years from account closure, in accordance with AML compliance requirements.
• KYC identity documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction to satisfy financial record-keeping obligations.
• Gameplay and betting history: Retained for the lifetime of your active account and for 2 years following account closure.
• Support communications: Retained for 2 years from the date of the most recent interaction on a given support ticket.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual.

Upon expiry of the applicable retention period, personal data is permanently deleted from crikej's systems or irreversibly anonymised so that it can no longer be associated with you as an individual.

5.1 Storage Location

crikej's data infrastructure is hosted on servers with industry-standard physical and logical security controls. Access to servers storing personal data is restricted to authorised personnel only, and all access is logged and audited. Backups are encrypted and subject to the same retention and deletion policies as primary data stores.

6 Your Privacy Rights

As a crikej account holder, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 10 business days of receiving your request.

6.1 Right of Access

You have the right to request a copy of the personal data crikej holds about you. Upon verification of your identity, we will provide a summary of your data in a readable format, along with information about how it is being used.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For account details such as your contact number or email address, you may also update these directly through your account settings.

6.3 Right to Erasure

You may request that crikej delete your personal data. We will fulfil erasure requests where we are not legally required to retain the data in question. Note that data subject to AML retention obligations (such as transaction records and KYC documents) cannot be deleted before the legally mandated retention period has expired, even upon request.

6.4 Right to Restrict Processing

You may request that crikej restrict the processing of your personal data in certain circumstances — for example, while a correction request is being resolved, or where you contest the legal basis for processing. During a restriction, we will continue to store your data but will not process it for any other purpose without your consent.

6.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, machine-readable format (such as CSV or JSON) so that you can transfer it to another service if you wish.

6.6 Right to Withdraw Consent

Where our processing of your data is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent does not affect your access to the crikej platform.

7 Data Security Measures

crikej implements a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

7.1 Technical Controls

All data in transit between your device and crikej's servers is encrypted using TLS 1.2 or higher. Data at rest — including KYC documents, account credentials, and transaction records — is encrypted using AES-256 encryption. Our platform enforces HTTPS site-wide with HTTP Strict Transport Security (HSTS) headers to prevent protocol downgrade attacks.

7.2 Access Controls

Access to systems that store personal data is restricted to crikej personnel who require it to perform their job functions, following a strict least-privilege access model. All staff access is authenticated using multi-factor authentication, and access logs are reviewed regularly by our security team. No third party has open or unrestricted access to our data stores.

7.3 Incident Response

In the unlikely event of a data security incident that affects your personal data, crikej will investigate promptly and notify affected account holders at the email address on file without undue delay. Our incident response procedure includes immediate containment, impact assessment, regulatory notification where required, and a post-incident review to prevent recurrence.

7.4 Your Responsibility

While crikej takes robust steps to protect your data on our end, you also play a role in keeping your account secure. Use a strong, unique password for your crikej account, do not share your login credentials with anyone, and contact [email protected] immediately if you believe your account has been accessed without your authorisation.

8 Policy Updates & Contact

8.1 Changes to This Policy

crikej may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features available on our platform. When material changes are made, we will notify registered account holders via the email address on file at least 14 days before the changes take effect. The updated effective date will always be displayed at the top of this page.

Your continued use of the crikej platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised policy, you should cease using the platform and may request account closure in accordance with the procedure described in our Terms & Conditions.

8.2 Contact for Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a data protection concern, please contact the crikej privacy team at:

• Email: [email protected] (Subject: "Privacy Policy Enquiry")
• Response time: Within 10 business days for privacy rights requests; within 2 business days for urgent data security concerns.
• Support hours: 24/7 English support, Bangladesh Standard Time (BST, UTC+6).

We are committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response, you may have the right to escalate your complaint to a relevant data protection authority in your jurisdiction.